Rental terms and conditions

Villa Pinea applies the following rental terms and conditions for renting and cancelation. These terms will come into effect and bind both parties once the tenant has paid the reservation fee detailed in these terms and conditions, or has paid both the reservation fee and the final rental sum at once.

Staying in Villa Pinea

Villa Pinea’s rent includes free access to the villa, lakeside and the boat. Apartment’s rent includes all furniture, household appliances, modern electronics, crockery and cutlery as well as heating, firewood and energy required for cooking and lighting. Mattresses, duvets and pillows are also included in the rental price. Bed linen is rented separately 13 euro/person.

Cleaning the villa during the renting period is the tenant’s responsibility. The final cleaning will be done by the landlord and the price 210 euro is invoiced from the tenant.

Keys will be handed over at the tenant’s arrival, the estimated time of which the tenant should have informed the landlord in advance either on the telephone or in writing.
Smoking indoors is prohibited as well as bringing any pet animals to the villa.

Terms for booking and payment

After customer has done the booking he/she will be sent an e-mail including driving instructions, address of the villa and information concerning handing over of keys. The same e-mail includes invoices for the reservation fee and final invoice. Any comments regarding the invoice must be made known to the landlord within seven (7) days from the date of the invoice.

If the booking is done earlier than 28 days prior to the rental period the customer will receive two invoices: invoice for the reservation fee 25% of the total rental fee (due date 7 days from the invoice date) and the final invoice 75 % of the total rental fee (due date 21 days before the start of the renting period).
If the booking is made later than 28 days prior to the intended start of the rental period the total sum of the booking must be paid in one installment within seven (7) days from the date of the invoice. The booking is confirmed once the tenant has paid the booking fee (25% of the total rental price) by the due date seven (7) days from the date of the invoice, or has paid both the booking fee and the remaining total rental sum at once. Should the payments or the due dates be neglected, the booking can be cancelled without a separate notification to the customer. The due date for the key deposit is one day (24 hours) before the start of the rental period.

Cancellation policy

Cancellation must always be made in writing (letter, e-mail) directly to the landlord. Booking will be considered cancelled once the landlord has received notification of the cancellation.

Reservation fee will be charged when cancelling a reservation. If the customer cancels the reservation later than 21 days prior to the intended start of the rental period the rental sum will be charged in full. If the cancellation is made due to an unexpected accident or a serious event involving the customer or a group member, the customer will be reimbursed the total sum already paid, excluding the reservation fee. The landlord must be informed of the cancellation immediately and a reliable verification of the event must be provided, e.g. a doctor’s certificate. If cancellation is made later than 48 hours prior to the intended start of the rental period, customer’s payments will not be refunded. If the customer changes the time of the rental period it will be considered as a cancellation of the earlier booking and a new booking.

Landlord’s right to cancel a reservation

In case of a force majeure, the landlord reserves the right to cancel a reservation. The landlord needs to inform the customer immediately about the cancellation. In such cases the customer will be given full refund on all payments made.

Damage compensations

The customer is liable to pay the landlord for any damages caused to the property or its movables.

Dispute settlements

All reclamations and complaints regarding the property must be let known to the landlord immediately as they occur during the rental period. The landlord is not liable for any damages by natural phenomenon or animals (e.g. alga). The landlord is liable to notify the customer without delay after renting period for any possible damages caused by the customer. Any possible claims for damages must be made to the landlord in writing no later than one month from the end of the renting period. The parties involved will aim to solve any difficulties or disputes with mutual negotiations. If agreement is not reached in these negotiations, disputes will be settled at the local court in the landlord’s home town. Finnish law will be applied in the contract.